Website policy · Updated 24 July 2026
Privacy
policy.
This policy explains how Murraylands and Hills Tiling handles information submitted through this website.
Information we collect
A booking request may include your name, phone number, email address, suburb, project type, timing, approximate tiled area and project details. The website also receives basic technical information needed for security, delivery and rate limiting.
AI concierge
Messages entered into the AI concierge are sent to an AI service to generate a reply. The website requests that responses are not stored for model improvement. Do not enter private contact, payment, identity or health information into the chat; use the booking form for project contact details.
How information is used
Information is used to review your enquiry, contact you about the project, assess service-area and scope fit, prevent misuse, maintain the website and improve the enquiry experience. Information is not sold.
Storage and disclosure
Booking information is stored using website hosting and database providers. Limited information may be processed by service providers that support hosting, security and AI responses. Information may also be disclosed when required by law or necessary to protect the website and its users.
Retention and your choices
Enquiry information is retained only for as long as reasonably needed for the project, business records, dispute handling and legal obligations. To request access, correction or deletion, submit the booking form with your original booking reference and state that the message is a privacy request.
Security and changes
Reasonable safeguards are used, but no internet service can guarantee absolute security. This policy may change when the website, providers or legal obligations change. The current version and update date will remain on this page.